Support

Need help? Most answers are below. If not, send a message or write to contact@qundir.com. In Magic Staff you can also tap Profile → Settings → Legal & Support → Contact Support — your Player ID and game version are filled in for you. I reply within a few working days.

Magic Staff — frequently asked questions

How do I keep my progress when I change phones?

Open Profile → Settings → Account and tap Link Google (Android) or Link Apple (iPhone/iPad). On the new phone choose the same sign-in on the start screen. Guest progress that is not linked stays only on the old device.

Where is my Player ID?

Profile → Settings → Legal & Support. Tap it to copy. Please include it in every support message.

A purchase did not arrive.

Restart the game while online — unfinished purchases are delivered automatically. On iPhone you can also tap Restore in the Market. If it still does not arrive, write to me with your Player ID and the order number (Google: starts with "GPA.", Apple: from your receipt e-mail).

How do I get a refund?

Refunds are handled by the store: Google Play order history or reportaproblem.apple.com. See the Refund Policy.

Someone is rude in chat.

Tap their picture in chat → Block (you will not see them any more) and Report. See the Community Guidelines.

How do I change ad privacy choices?

Profile → Settings → Privacy → Options (shown in regions where Google's consent form applies). On iPhone you can also change tracking in iOS Settings → Privacy & Security → Tracking.

How do I delete my account?

In the game: Profile → Settings → Account → Delete Account. Without the game: the Delete my data form.

What are the chances in summons?

Open the Summon screen and tap Summon Rates. The chances depend on your summoner level.

The game will not connect.

Check your internet connection and try again. If the servers are being updated, please try again a bit later.