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refund.txt

Refund Policy

Last updated: 2026-10-07

I want you to be happy with what you buy. Here is how refunds work.

In-app purchases and paid games

Purchases are processed by the app store, so refunds are also handled there:

  • Google Play: you can request a refund in your Google Play order history. Within 48 hours, Google can often refund directly. After that, write to me and I will help.
  • App Store: request a refund at reportaproblem.apple.com.

If a purchase did not arrive or a bug ate your item, write to contact@qundir.com with the order number. I will restore the item or help you get a refund.

Magic Staff

  • Gems, items, passes and other virtual goods are delivered immediately after the store confirms the payment.
  • If the store refunds a purchase, the items bought with it may be removed from the account.
  • Remove Ads can be restored with the Restore button in the Market (same store account and game account).
  • Purchases cannot be moved to another game account or to a new account after you delete yours.

Client work (websites, games, tools)

  • The price and payment steps are written in the offer before work starts.
  • If you cancel before work starts, you get a full refund of any deposit.
  • If you cancel during the work, you pay only for the work already done; the rest is refunded.
  • Finished and accepted work is not refunded, but I fix bugs that were part of the agreed scope.

This policy does not limit your rights under consumer law (for example the 14-day withdrawal right in the EU where it applies).

Contact

Questions? Write to contact@qundir.com. I reply within a few working days.